Customer Success Manager - NA

Are you eager to make an impact on people’s lives and crave to work with the best in the industry? We are looking for you!
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Description

Founded in 2013, Beezy is a world-class digital workplace and employee experience solution for Microsoft 365. Headquartered in California, we operate in more than 8 countries worldwide.

Beezy's growing and we're currently searching for a Customer Success Manager to join our powerhouse team in North America.

Your mission

If you’re inspired by the idea of playing an active role in selling an innovative and industry-leading product to large multinational organizations, then we need to talk.

The role

As a Customer Success Manager (CSM), you’ll be working closely with our customers, helping them drive adoption and ensure they realize Beezy’s full potential. Our ideal candidate will demonstrate a talent for developing strong, trusted relationships with customers, and the ability to identify opportunities to build on these partnerships.  

Beezy CSMs support and guide customers through their digital transformation journey, from planning to launch and beyond. 

You’ll help our customers get the most from their Beezy investment, providing them with timely value propositions to help them grow and achieve their digital workplace goals. 

Responsibilities

  • Build customer loyalty. Retention is key, and renewals are vital for this position – so you’ll need to keep track of product expiration dates and follow up to renew contracts 
  • Drive change management and adoption activities with key business and IT decision makers
  • Manage and report the status, risk factors, and overall account health of every Beezy customer you’re responsible for 
  • Identify and generate upsell opportunities and encourage customers to upgrade their Beezy when the time is right 
  • Be an ambassador of Beezy’s Employee Experience (EX) vision, and develop strategies for aligning Beezy’s EX vision with your customers’ vision 
  • Map your customers’ business processes and identify areas where Beezy technology can streamline and improve those processes 
  • Keep detailed records of customer interactions and actions taken 
  • Onboard new customers and provide training on how to use Beezy 
  • Act as a customer advocate. You’ll be the voice of the customer within Beezy, but you’ll need to be skilled at mediating between customer requests and our company’s vision 


Key performance indicators  

You’ll be expected to pay attention to the following KPIs: 

  • Customer renewal rates and minimize ARR Churn 
  • Make sure the customer is on most recent version of Beezy (at least n-2)  
  • Ensure the customer is using all of Beezy’s features 
  • Encourage customer attendance and participation at Beezy events 
  • Identify upsell opportunities within the customer base 
  • Identify opportunities to share customer wins  through case studies and video testimonials 

Skills & Requirements

Skills: 

  • 3-5 years proven experience as change management consultant or O365 adoption consultant, ideally inthe collaboration and communication space 
  • BSc/BA or MSc in Communications, Management or similar field (preferable) 
  • Excellent verbal and written communication skills in English 
  • Strong presentation skills and credibility with all levels, including C-level executives 
  • Excellent interpersonal skills, with the confidence to be an honest advocate, but willing to push back when needed 
  • Knowledge of the Microsoft technology stack (Viva, Teams, SharePoint and Office 365 in general) 
  • Awareness of the industry’s latest technology trends and applications. 
  • Technical aptitude and an ability to learn software programs 


Requirements: 

  • The ability to meet and exceed proposed renewal rates and satisfaction metrics 
  • Comfortable working in a high-performing team and fast-paced environment, where uncertainty and pressure are par for the course 
  • A proactive approach: You’re a responsible and independent self-starter who takes initiative 
  • The ability to lead the customer to success. You can think strategically about both Beezy’s and the customer’s business and processes and adapt accordingly 
  • A go-getter mentality: You’re eager to achieve success and find the people and information you need to achieve it 
  • Strong project management ability: It goes without saying that CSMs work closely with multiple partners – in sales, support, engineering and product teamsYou need to know how to balance the tasks out and align the specific work with the right individuals in the teams 
  • Emotional empathy is a must. You need to be able to understand the customer’s point of view, but also our internal teams point of view, and act as a product advocate 


Bonus points 

  • Knowledge of CRM applications, ideally Salesforce 
  • Experience managing Microsoft accounts and partners 
  • An extensive network within the Microsoft ecosystem 
  • Fluent in additional languages: Spanish, French 


Why should you join

“It is the enthusiastic feedback and positivity of users that drives Beezy’s staff to always lead with a personable and customer-focused approach. I love it when it’s recognized by our happy customers.” - David Fletcher, Director of Enterprise Sales at Beezy

Here’s what other employees love most about working here:

  • A supportive, nurturing environment where we help people build careers through consistent investment in training and mentorship
  • Exciting, high growth category in an early-stage, growth-driven startup
  • Superior product and accolades from Gartner win us regular referrals
  • Our culture is diverse, collegial, and welcoming of all personalities
  • Beezy champions advancement based on merit, hard work, creativity
  • Recently funded with growth capital, positioned to “own” the category
  • Owned by a strong leadership team with a track record of success

Beezy is a high growth, early-stage SaaS company in a hot industry growing 40%+ into a $15B+ market. Join us as we drive digital transformation for people-oriented organizations.

 

Beezy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. Beezy complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Beezy expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. 

Additional information

  • Remote status

    Fully remote

We usually respond within three days

Or, know someone who would be a perfect fit? Let them know!

People you might work with

Workplace & culture

At Beezy, the employee experience is our passion, and it starts here. Our team is spread across the globe, and we use our solution every day to power a workplace that’s connected, engaged, and happy.

Already working at Beezy?

Let’s recruit together and find your next colleague.

email
@beezy.net
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